Serivce

Steps to list with us-Our Delivery

Steps to list with us-Our Delivery

These steps ensure a smooth onboarding process for your short-term rental, allowing you to sit back and relax while we handle the day-to-day management of your property.

You trusted professional Holiday Home manager

Sustainability

digital manual /paperless management

Care for planet

Stay ethics education, we care about climate change

Aussie

Ambassador of Aussie culture

Guest experience Experts

  • Tailored Welcome Packages: We curate personalised welcome gifts and local guides to make guests feel at home from the moment they arrive.
  • Seamless Check-in/Check-out: Our streamlined process ensures guests can check in and out with ease, providing flexible options.
  • 24/7 Guest Support: We are available round the clock to assist with any queries or issues, ensuring guests have an exceptional stay.
  • Attention to Detail: Every guest touchpoint, from communication to amenities, is designed to provide a superior experience.

Property management service

  • Comprehensive Oversight: We handle all aspects of property management, from routine maintenance to tenant screening, ensuring your property is well cared for.
  • 24/7 Availability: Our team is always on call, ready to address any issues that may arise, ensuring smooth operations.
  • Legal Compliance: We ensure that your property complies with all local regulations, including health and safety standards.
  • Regular Inspections: We perform frequent inspections to maintain the highest standards of quality and safety.

Revenue optimisation

  • Dynamic Pricing Models: We use advanced algorithms to adjust rates based on demand, seasonality, and local events to maximise occupancy and revenue.
  • Occupancy Maximisation: Through strategic marketing, we ensure your property achieves the highest occupancy rates possible.
  • Market Analysis: We continuously monitor market trends to offer competitive pricing and maximize returns.
  • Channel Management: We list your property across multiple platforms to reach a wider audience, improving visibility and revenue potential.

Professional customer Service

  • Dedicated Support Team: Our friendly, well-trained customer service team handles guest inquiries, feedback, and issues with the utmost professionalism.
  • Clear Communication: We provide timely, transparent communication with property owners and guests to ensure a smooth experience.
  • Problem Resolution: Any issues are addressed promptly, with the goal of maintaining guest satisfaction and preserving your property’s reputation.
  • Multilingual Support: Our customer service team can assist international guests, ensuring language is never a barrier to a great stay.

Premium Furnishing and Styling

  • Tailored Design Solutions: We work with professional interior designers to create spaces that are both functional and aesthetically pleasing, maximising appeal.
  • High-Quality Furnishings: We source premium, durable furniture and decor to enhance the comfort and style of your property.
  • Trend-Inspired Styling: Our team stays on top of design trends to ensure your property stands out, attracting more bookings.
  • Customisation: We can personalise the styling to reflect the unique character of your property, whether it’s a city apartment or a beachside villa.

Housekeeping and maintenance

  • Hotel-Quality Cleaning: Our housekeeping team maintains the highest standards of cleanliness, ensuring the property is spotless before and after each stay.
  • Scheduled Maintenance: Regular maintenance checks are conducted to keep everything in perfect working condition, preventing unexpected issues.
  • On-Demand Repairs: If any maintenance issues arise during a guest’s stay, our team is available to quickly resolve them.
  • Eco-Friendly Products: We use environmentally friendly cleaning products to ensure safety and sustainability in all housekeeping operations.

Optimise your home

Consultancy

  • Work closely with owners to ensure the property is optimized for guest stays, maximizing returns and attracting high-quality guests.
  • Visit the property and provide tailored recommendations with a detailed report.

Photography

  • Recommend the ideal photographer for your property.

  • Coordinate a photoshoot/video session and obtain high-quality images for marketing.

Marketing

  • Set up and maintain advertising channels.

  • Ensure calendars, property details, and pricing are up-to-date across all platforms, reflecting market trends.

  • Proactively source guests through social media marketing on platforms like Instagram and Facebook.

  • Offer promotions to attract and engage potential guests through Corporate sources.

Reviews & Feedback

  • Post appropriate online reviews for guests.

  • Collect and act on guest feedback to improve their experience.

  • Secure reviews after each stay to enhance your property’s visibility and appeal.

Invoices

  • Handle payments for cleaning, gardening, and urgent maintenance on behalf of the owner.

  • Provide monthly statements and invoices for the owner’s records.

Welcome your guest

Guests

  • Screen and qualify guests to ensure suitability
  • Manage guest reservations, including confirming bookings, outlining terms and conditions, and coordinating property access

Rent & Protect

  • Oversee timely rent collection from guests
  • Manage damage protection program to ensure safety and comfy of the property

Queries & Maintenance

  • Respond promptly to guest inquiries
  • Arrange urgent maintenance and keep the property owner updated on any issues

Cleaning

  • Schedule cleaning and linen services after each booking
  • Ensure the property is prepared for the next guest stay

Financials

  • Provide a detailed summary of financial statements for the ownersDeposit rental income into the owner’s account on a monthly basis.

Furniture packages

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CALL to list

Receive $500*

When You Refer a Friend to Us

Refer a friend to our property management services, and once their property goes live with us, you’ll receive a $500 reward as a thank-you for helping us grow our community.

A referral is anyone who hasn’t previously signed up with us and who successfully becomes a managed property under our services.

Once your referral’s property is listed and has completed its first booking, we’ll process your $500 reward.

Each successful referral will earn you an additional $500.